Updated October 28, 2025

 
Naylor Association Solutions (“Naylor,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information about visitors to our website www.naylor.com (the “Site”) and users of the services available through our Site (collectively, the “Services”).

By visiting the Site or using any of our Services, you acknowledge that your personal information will be handled as described in this Policy.

Privacy at a Glance

• What information do we collect? We collect information you provide directly (like your name and email), information automatically collected during your visit (like your IP address and browsing activity), and information from third parties.
• Why do we use your information? To provide and improve our Services, communicate with you, personalize your experience, for marketing and advertising, and to comply with legal obligations.
• Who do we share your information with? We may share information with our customers (e.g., your association), service providers who perform functions on our behalf, affiliates, and as required by law.
• What are your privacy rights? Depending on your location, you may have rights to access, correct, or delete your data, and to opt out of certain data uses like targeted advertising. See the “Your Privacy Rights” section for details.
• How can you contact us? For any privacy-related questions or requests, please email us at [email protected].

1. Information We Collect

We collect information about you from various sources: directly from you, automatically through your use of our Services, and from third-party sources.

A. Information You Provide to Us

The type of information we collect depends on how you use our Site and Services. This may include:

• • Contact Information: Your name, email address, and phone number.
  • Account Information: Username, password, project code, advertiser code, and order number.
  • Business Information: Your company name and business information.
  • Payment Information: Payment details when you make a payment or purchase.
  • Communications: The contents and purpose of your communication when you contact us with an inquiry or request.

B. Information We Collect Automatically

We automatically collect information about your use of our Site and Services through cookies, web beacons, and other tracking technologies. This information may include:

• • Your domain name, browser type, and operating system.
  • Web pages you view and links you click on our Site.
  • Your IP address.
  • The length of time you visit our Site and use our Services.
  • The referring URL or the webpage that led you to our Site.

Please see the “Cookies and Other Tracking Technologies” section below for more information.

2. How We Use Your Information

We use your information, including your personal information, for the following purposes:

• To Provide Our Services: To communicate with you, respond to your inquiries, fulfill your orders, and for other customer service purposes.
• To Personalize Your Experience: To tailor the content and information we send or display to you and to otherwise personalize your experiences while using our Services.
• For Marketing and Advertising: To send you news, newsletters, and promotional materials. We may also use your information to assist us in advertising our Services on third-party websites.
• For Analytics and Improvement: To better understand how users access and use our Site and Services, in order to improve them and respond to user desires and preferences.
• To Comply with Legal Obligations: To protect our own rights and interests, enforce our Terms of Service [INSERT LINK], and respond to legal process.

3. How We Share Your Information

We may share your information with the following entities:

• Our Customers: We may share information with our customers (e.g., your association or company) for purposes such as confirming orders or billing.
• Affiliates: We may disclose information to our affiliates or subsidiaries.
• Service Providers: We may disclose information to third-party vendors, contractors, or agents who perform functions on our behalf.
• In Response to Legal Process: We may disclose information to comply with the law, a judicial proceeding, a court order, or other legal process.
• To Protect Us and Others: We may disclose information where we believe it is necessary to investigate or prevent illegal activities, suspected fraud, or situations involving potential threats to the safety of any person.
• Business Transfers: If we are acquired by or merged with another company, if any of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
• Aggregate and De-Identified Information: We may share aggregate or de-identified information about users with third parties for marketing, advertising, research, or similar purposes.

4. Cookies and Other Tracking Technologies

We use cookies and other tracking technologies to track information about your use of our Site. A cookie is a small text file stored on your device.

We classify our cookies into the following categories:

• Essential Cookies: These are necessary for the Site to function and cannot be switched off.
• Functional Cookies: These enable enhanced functionality and personalization.
• Analytics Cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Advertising Cookies: These may be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites.

For detailed information about the specific cookies we use, their purpose, and duration, please see our Cookie Policy.

Your Choices and Global Privacy Control (GPC): You can manage your cookie preferences at any time through our cookie consent banner. Additionally, we recognize and honor opt-out preference signals sent via the Global Privacy Control (GPC). If your browser or extension has GPC enabled, we will automatically treat this as a request to opt out of the “sale” or “sharing” of your personal information and for targeted advertising.

5. Your Choices Regarding Communications

We may send you periodic promotional emails. You may opt out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt out of receiving promotional emails, we may still send you emails about your account or any Services you have requested or received from us.

6. Your Privacy Rights

We are committed to providing you with control over your personal information. Depending on your location, you may have certain rights regarding the data we collect about you.

Common Rights Available to All Users
Many privacy laws provide a core set of rights. Residents of the European Economic Area, UK, California, and other U.S. states with applicable laws generally have the right to:

• Access and Know: Request to know what personal information we have collected about you and receive a copy of it.
• Correct: Request that we correct any inaccurate personal information we hold about you.
• Delete: Request that we delete your personal information, subject to certain legal exceptions.

Below, we detail additional rights and specific information relevant to your jurisdiction.

How to Exercise Your Rights:

To exercise any of the rights described below, please submit a request by emailing us at [email protected]. We will need to verify your identity before processing your request. If you are a client of an association to which Naylor provides services, please include the name of the association and the product(s) you are using to help us direct your request.

Please note that we may not always be able to fully address your request, for example, if it would impact a duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.

A. For Residents of the European Economic Area (EEA), UK, and Switzerland
In addition to the common rights listed above, you have the right to:

• Restrict Processing: Request that we limit the way we use your personal information.
• Data Portability: Receive your personal information in a structured, commonly used, and machine-readable format.
• Object to Processing: Object to our processing of your personal information when it is based on our legitimate interests.
• Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority.

B. For Residents of California
This section supplements the information contained in our Privacy Policy and applies solely to residents of the State of California. We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) as amended by the California Privacy Rights Act of 2020 (CPRA).

Your Privacy Rights Under the CPRA
As a California resident, you have the right to:

• Know: The right to know what personal information we have collected about you, including the categories of sources, the business purposes for collection, and the categories of third parties to whom we disclose it.
• Delete: The right to request the deletion of your personal information, subject to certain exceptions.
• Correct: The right to request the correction of inaccurate personal information.
• Opt-Out of Sale or Sharing: The right to direct us not to “sell” your personal information or “share” it for cross-context behavioral advertising.
• Limit the Use of Sensitive Personal Information: The right to limit our use and disclosure of sensitive personal information (if we collect any).
• Non-Discrimination: The right not to be discriminated against for exercising any of your rights.

Disclosures for California Residents:

• Our Data Practices Over the Preceding 12 Months:
  • Categories of Personal Information Collected: In the preceding 12 months, we have collected the categories of personal information listed in Section 1 of this Policy, including Identifiers, Commercial Information, Internet Activity, and Professional Information.
  • Categories of Personal Information Disclosed for a Business Purpose: In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose: Identifiers, Commercial Information, and Internet Activity.
  • Categories of Personal Information Sold or Shared: We use cookies and similar technologies for targeted advertising. The use of these technologies may be considered a “sale” or “sharing” of personal information under the CPRA. In the preceding 12 months, the categories of personal information “shared” in this context have included Identifiers (like IP address and cookie IDs) and Internet Activity information.
• Business or Commercial Purposes for Collection and Disclosure: We collect and disclose personal information for the operational purposes described in Section 2 (“How We Use Your Information”) of this Policy. These activities are consistent with the “business purposes” and “commercial purposes” as defined under the CPRA, including performing services, ensuring security, debugging, and providing marketing and advertising services.
• Minors Under 16: Naylor does not knowingly sell or share the personal information of consumers under 16 years of age.

How to Exercise Your California Rights:

• To Exercise Your Rights to Know, Correct, and Delete: Please submit a request by emailing us at [email protected].
• To Exercise Your Right to Opt-Out of Sale or Sharing: You may opt-out in two ways:

1. 1. Visit our “Do Not Sell or Share My Personal Information” [INSERT LINK] page, which is also accessible via the link in our website footer.
   2. Enable the Global Privacy Control (GPC) signal on your browser. We recognize this signal as a valid request to opt-out.

• Authorized Agents: You may designate an authorized agent to make a request on your behalf. To do so, please provide us with a copy of the written authorization you have given to the agent. We may also require you to verify your identity directly with us.

C. For Residents of Other U.S. States (e.g., Virginia, Colorado, Connecticut, Utah)

In addition to the common rights, you may have the right to:

• Data Portability: Obtain a copy of your personal data in a portable format.
• Opt-Out: You have the right to opt-out of the processing of your personal data for purposes of (i) targeted advertising, (ii) the sale of personal data, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects.
• Appeal: If we deny your request, you have the right to appeal our decision by contacting us at [email protected].

7. Data Security

We have implemented commercially reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access. Please be aware that no data security measures can guarantee security.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, and for the establishment or defense of legal claims.

9. Cross-Border Data Transfers

Naylor is headquartered in the United States, and our servers are located in the United States. If you are accessing our Services from outside the U.S., your information will be transferred to, stored, and processed in the United States. We ensure that such transfers comply with applicable laws by using approved data transfer mechanisms, such as the Standard Contractual Clauses (SCCs) and the EU-U.S. Data Privacy Framework, where applicable.

10. Information We Collect as a Service Provider

Naylor provides services to trade and professional associations, which may include website hosting, management, and advertising placements. When we provide these services, we act as a “service provider” or “data processor” on behalf of our customers. In this capacity, we collect and process personal information in accordance with our customers’ instructions and their respective privacy policies. We do not use information collected from customer websites for our own purposes.

11. Children’s Privacy

Our Services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.

12. Changes to this Policy

We may change this Policy from time to time. We will post any changes on this page and encourage you to review it periodically.

13. Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights, please contact us at:

Email: [email protected]
Phone: 800-369-6220
Mailing Address:
Naylor Association Solutions
1430 Spring Hill Road, 6th Floor
McLean, VA 22102