Terms of Service
Terms of Service
Last Updated: October 2, 2025
Welcome to Naylor Association Solutions. These Terms of Service (“Terms”) govern your access to and use of the website www.naylor.com (the “Site”) and any related services, content, and functionality offered by Naylor Association Solutions (“Naylor,” “we,” “us,” or “our”).
Please read these Terms carefully. By accessing or using our Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Site.
1. The Information We Collect
The Site provides information about Naylor’s products and services, industry insights, and may include portals for customers to manage their accounts and services (collectively, the “Services”). We reserve the right to modify, suspend, or discontinue the Services at any time, with or without notice
2. User Accounts
To access certain features of our Services, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information during the registration process.
- Maintain the security and confidentiality of your password and account credentials.
- Notify us immediately of any unauthorized use of your account.
- Accept full responsibility for all activities that occur under your account.
3. Acceptable Use
You agree not to use the Site or Services for any unlawful purpose or in any way that could harm Naylor, its service providers, its customers, or any other person. You agree that you will not:
- Violate any applicable federal, state, local, or international law or regulation.
- Engage in any conduct that is fraudulent, defamatory, obscene, or harassing.
- Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site.
- Introduce any viruses, Trojan horses, worms, or other material that is malicious or technologically harmful.
- Infringe upon the intellectual property rights of Naylor or any third party.
4. Intellectual Property Rights
a. Naylor’s Intellectual Property: The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Naylor, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Site for your personal or internal business purposes in accordance with these Terms.
b. User Content: If you post, upload, or otherwise submit content to the Site (e.g., comments on a blog post), you grant Naylor a perpetual, worldwide, non-exclusive, royalty-free license to use, reproduce, modify, display, and distribute such content in connection with our Services. You represent and warrant that you own or have the necessary rights to the content you submit and that it does not violate these Terms or the rights of any third party.
5. Third-Party Links
The Site may contain links to third-party websites or services that are not owned or controlled by Naylor. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that Naylor shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of any such third-party content or services.
6. Disclaimer of Warranties
THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NAYLOR DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
7. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL NAYLOR, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE OR SERVICES.
IN NO EVENT WILL NAYLOR’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF THE SITE EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNT YOU HAVE PAID TO NAYLOR IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
8. Indemnification
You agree to defend, indemnify, and hold harmless Naylor, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Site.
9. Governing Law and Dispute Resolution
a. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law principles.
b. Mandatory Arbitration: You agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules. The arbitration will take place in Fairfax County, Virginia.
c. Class Action Waiver: YOU AND NAYLOR AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
10. Termination
We may terminate or suspend your access to all or part of the Site or Services at any time, with or without cause, with or without notice, effective immediately. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
11. Relationship to Client Agreements
These Terms of Service govern the general use of our public-facing Site. The provision of specific products and services to Naylor’s customers (“Clients”) is governed by separate, formal agreements.
If you are a Client, your relationship with Naylor is governed by the specific Master Services Agreement (“MSA”), Statement of Work (“SOW”), or other ordering document that you have executed with us (collectively, your “Client Agreement”). In the event of any conflict or inconsistency between these public-facing Terms of Service and your applicable Client Agreement, the terms of your Client Agreement shall control.
12. General Provisions
a. Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Naylor regarding your use of the Site.
b. Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
c. Changes to Terms: We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will post the updated Terms on this page and update the “Effective Date.” By continuing to access or use our Site after any revisions become effective, you agree to be bound by the revised terms.
13. Contact Us
If you have any questions about these Terms, please contact us at:
Email:
[email protected]
Mailing Address:
Naylor Association Solutions
1430 Spring Hill Road, 6th Floor
McLean, VA 22102