We want to ensure your staff have a good experience using our member management software.
During business hours (9 a.m. – 5 p.m.), contact our AMS Client Support by calling (800) 369-6220 and following the prompts, or by emailing firstname.lastname@example.org.
For critical Naylor AMS software emergencies that cannot wait until regular business hours, call (800) 369-6220. The AMS Online Support Portal is also available at support.membershipsoftware.org. Please note that you must be logged in to your administrator site to access support resources.
In 2021, the MMS team will be observing the following holidays:
MLK Birthday (January 18, 2021)
Memorial Day (May 31, 2021)
Independence Day (observed) (July 5, 2021)
Labor Day (September 6, 2021)
Thanksgiving (November 25, 2021)
Day After Thanksgiving (November 26, 2021)
Christmas Eve (December 24, 2021)
Christmas Day (observed) (December 27, 2021)
New Year’s Day (observed) (December 31, 2021)
Regular support will be unavailable on these days. After hours support will be available for urgent issues.
Frequently Asked Questions
How do I reset my administrator password?
From the administrative login page, click the “forgot your password” link and enter the email address associated with the login you want to reset. An email with instructions on how to proceed with the reset will arrive momentarily. If you’re having further difficulty with gaining access to the administrative portal, please contact our support team or your account manager.
How do I get product training?
We offer a variety of different training options including live, recorded and on-site training. To access the schedule for our live training, as well as our recorded training, please click the “support” link located at the top right of any administrative portal page and then click the large blue “training” button. If you’re local to our Washington D.C. office, we’re happy to host you at our office for onsite training at no cost. If you need us to travel to you, we offer this service as well for an additional fee.
How do I contact support?
We offer a variety of ways to contact us including, phone, email, and ticket form. If you prefer to talk to us live, call (800) 369-6220 and follow the prompts. If you prefer to email us, send a note to email@example.com and we’ll usually respond within 20 minutes during normal business hours. Additionally, you can click the “help” button on the bottom right of any administrative portal page or click the “contact support’ button in the support portal to submit a ticket form.
How do I contact support after normal business hours?
To contact support after standard business hours for urgent needs, please call the main number (800) 369-6220 and press option 1 for emergency support. Please note that messages left on the general support line are checked after 9:00 a.m. EST the next business day.
Is there an AMS user group?
Yes. Naylor’s AMS User Group provides an excellent opportunity to meet other AMS administrators, share knowledge and experience, and learn more about the AMS from colleagues, peers and staff. Whether you’re a seasoned AMS power-user or a newcomer who’d like to interact with other users, this user group is an excellent way to help you get the most value from your Naylor AMS solution. This active group meets via webinar for a group conference call quarterly and daily on via the forums in the online user group community. You can sign up here.