Naylor and Industry Resources About COVID-19

Doctor wearing a stethoscope and holding a white teddy bearAs we live and work through these interesting times, Naylor is committed to serving our associations and advertisers in ways that respect public health guidelines while helping our clients continue to achieve their member engagement and revenue goals.

To help associations navigate these turbulent times, we have assembled content on Association Adviser to help organizations with important challenges like crisis communications, replacing revenue from event cancellations and engaging members when in-person is no longer an option.

Our best and most supportive thoughts are with anyone who has been directly impacted by the coronavirus/COVID-19 disease, whether you have family or friends afflicted with the virus, are having to take extra precautions to prevent infection, or are staying home with children or older relatives.

Naylor is doing our part to mitigate the spread of the coronavirus and protect our families and clients. As of March 17, we are working hard from our homes to ensure our associations and their members, advertisers and other partners can continue to engage members through our services. 

While we continue with business as usual from home, our offices are being professionally cleaned and sanitized to help ensure the future health of our employees once we return.

We are following public health guidelines issued by the Centers for Disease Control and encourage everyone to stay informed:

Naylor’s Current Travel Policy:

We’re restricting employee travel to mandatory attendance at conferences and events we manage, and customer meetings that have unique circumstances. Of course, if any of our team members is ill or has been knowingly exposed to the virus within the past two weeks, they will recuse themselves and find an appropriate substitute.

Impacts on Naylor’s Hiring Process:

We are still conducting interviews with potential new hires. These interviews will be performed via video conference. Please contact Judy Seely, director of HR, for more information regarding our hiring process.

Impacts on Sponsorships and Advertising:

Should any events become postponed or cancelled as our public health situation changes, show managers will communicate as quickly as possible with sponsors, exhibitors and other advertisers about our refund and/or deferment policies. Please note that any reimbursement decisions are made jointly with the association hosting the event. Please reach out to your account/show manager with any questions.

At this time we do not anticipate any interruption to the delivery of our member communication products, career resources, member management software and learning management software services. However, please reach out to your project manager or project specialist if you have concerns or questions.

Industry Resources Regarding Coronavirus Impacts to the Association Community:

Our community of association colleagues is doing a fantastic job of collecting resources and advice about topics such as staying healthy at work, working remotely, traveling smartly and supporting members during this outbreak. We’ve linked some of these resources below in hopes they will help more people navigate this period:


We’re in this together with the association community and know that we will emerge stronger on the other side.