{"id":2768,"date":"2014-05-20T15:12:08","date_gmt":"2014-05-20T19:12:08","guid":{"rendered":"http:\/\/www.naylor.com\/associationadviser\/?p=2768"},"modified":"2018-06-26T15:27:33","modified_gmt":"2018-06-26T15:27:33","slug":"technological-divide-leap-fall","status":"publish","type":"post","link":"https:\/\/www.naylor.com\/associationadviser\/technological-divide-leap-fall\/","title":{"rendered":"The Technological Divide: Leap or Fall?"},"content":{"rendered":"<figure id=\"attachment_2771\" aria-describedby=\"caption-attachment-2771\" style=\"width: 105px\" class=\"wp-caption alignleft\"><a href=\"http:\/\/www.naylor.com\/associationadviser\/wp-content\/uploads\/sites\/2\/2014\/05\/Tom-Hubler-4.jpg\"><img decoding=\"async\" class=\"wp-image-2771 size-full\" src=\"https:\/\/www.naylor.com\/associationadviser\/wp-content\/uploads\/sites\/2\/2014\/05\/Tom-Hubler-4.jpg\" alt=\"Tom Hubler\" width=\"105\" height=\"95\" \/><\/a><figcaption id=\"caption-attachment-2771\" class=\"wp-caption-text\"><em>Tom Hubler<\/em><\/figcaption><\/figure>\n<p>For the first time in history, four distinct generations of adults are now socializing, communicating and actively participating in the workplace. Countless theories, articles and study courses have been devoted to analyzing and understanding these dynamics. Marketers and demographers have defined these issues. Sociologists and psychologists have proposed each generation\u2019s psychographic (behavioral) characteristics. You\u2019ve likely heard some of them and probably identify with at least one of these groups below.<\/p>\n<p>&nbsp;<\/p>\n<table style=\"border-collapse: collapse; width: 95%; margin: 5px; border: 1px solid black; background-color: #dcdcdc;\" width=\"\" cellspacing=\"3\" cellpadding=\"3\" align=\"center\">\n<tbody>\n<tr>\n<td style=\"border-style: solid; border-color: black;\">\n<ul>\n<li>Four distinct generations of adults are now socializing, communicating and actively participating in the workplace. It doesn\u2019t always go smoothly.<\/li>\n<\/ul>\n<ul>\n<li>What one side may see as common sense, the other may see as naivet\u00e9 or a comment from someone with a condescending or marginalizing attitude.<\/li>\n<\/ul>\n<ul>\n<li>Working in a small to midsize organization, like working in a family business, requires each generation to make regular contributions to the common good.<a href=\"http:\/\/ctt.ec\/eIKlu\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/www.naylor.com\/associationadviser\/wp-content\/uploads\/sites\/2\/2014\/02\/RealLilTweetables.png\" alt=\"\" width=\"17\" height=\"15\" \/><\/a><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>Four generations<\/h2>\n<p>Here is a matrix you can use to compare generational differences.<\/p>\n<table style=\"width: 95%; margin: 5px; border: 1px solid black; background-color: #dcdcdc; border-collapse: collapse; font-size: 10pt;\">\n<tbody>\n<tr>\n<td style=\"vertical-align: top; border: 1px solid black;\">\n<h5><span style=\"font-weight: bold;\"> Traditionalists<\/span><\/h5>\n<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">\n<h5><span style=\"font-weight: bold;\"> Baby Boomers<\/span><\/h5>\n<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">\n<h5><span style=\"font-weight: bold;\"> Generation X<\/span><\/h5>\n<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">\n<h5><span style=\"font-weight: bold;\"> Gen Y or Millennials<\/span><\/h5>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"vertical-align: top; border: 1px solid black;\">Loyal<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">Optimistic<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">Skeptical<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">Collaborative<\/td>\n<\/tr>\n<tr>\n<td style=\"vertical-align: top; border: 1px solid black;\">Born 1945 and before<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">Born 1946-1964<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">Born 1965-1980<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">Born 1981-1999<\/td>\n<\/tr>\n<tr>\n<td style=\"vertical-align: top; border: 1px solid black;\">Grew up with radio<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">Grew up with TV<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">Grew up with all media (including cable, VCR, video)<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">Are technically saavy and grew up with the Internet<\/td>\n<\/tr>\n<tr>\n<td style=\"vertical-align: top; border: 1px solid black;\">Believe in &#8220;chain of command&#8221;<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">Believe in &#8220;change of command&#8221;<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">Believe in collaboration (&#8220;self command&#8221;)<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">Believe in collaboration (&#8220;all command&#8221;)<\/td>\n<\/tr>\n<tr>\n<td style=\"vertical-align: top; border: 1px solid black;\">Rewarded by satisfaction of a job well done<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">Rewarded by money and recognition<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">Freedom is the ultimate reward<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">Expect more than one career and rewarded by it; expect these careers to be meaningful to them<\/td>\n<\/tr>\n<tr>\n<td style=\"vertical-align: top; border: 1px solid black;\">Shaped by events of Pearl Harbor, Great Depression, WWI &amp; WWII, GI bill<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">Shaped by events of Vietnam, Watergate, Kent State, Cold War, Civil Rights Movement<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">Shaped by AIDs, divorce, PC, MTV, crack, being latchkey kids, Sesame Street<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">Shaped by Internet, digital tech, pop culture, fall of Berlin Wall, drugs, gangs<\/td>\n<\/tr>\n<tr>\n<td style=\"vertical-align: top; border: 1px solid black;\">Influential people such as Joe DiMaggio, Alfred Hitchcock, FDR, Charles Lindberg, John Wayne, Bob Hope<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">Influential people such as Martin Luther King Jr., Kingston Trio, Richard Nixon, JFK, The Osmonds, The Beatles<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">Influential people such as Ronald Reagan, Bill Clinton, PacMan, Madonna, Motley Crue, the deaths of Elvis and John Lennon<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">Influential people such as Prince William, Chelsea Clinton, Tinky Winky, Claire Danes, Leonardo DiCaprio, Barney, The Backstreet Boys, Buffy<\/td>\n<\/tr>\n<tr>\n<td style=\"vertical-align: top; letter-spacing: 0px; word-spacing: 0px;\"><span style=\"font-size: small;\"> How to communicate with them &#8230;<\/span><\/td>\n<td style=\"vertical-align: top; letter-spacing: 0px; word-spacing: 0px;\"><\/td>\n<td style=\"vertical-align: top; letter-spacing: 0px; word-spacing: 0px;\"><\/td>\n<td style=\"vertical-align: top; letter-spacing: 0px; word-spacing: 0px;\"><\/td>\n<\/tr>\n<tr>\n<td style=\"vertical-align: top; border: 1px solid black;\">\n<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td valign=\"top\" width=\"201\">Express appreciation for their efforts; acknowledge their value<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">Emphasize the need for their input for team success; discuss actions and plans together<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">Be straightforward and focus on results rather than process; avoid &#8220;back in my day&#8230;&#8221;<\/td>\n<td style=\"vertical-align: top; border: 1px solid black;\">Emphasize reasons for change and let them know you\u2019re there to help; act on that promise<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-style: italic;\">Copyright 2014 Hubler for Business Families. All Rights Reserved.<\/span><\/p>\n<p>The oldest of the next (fifth) generation are already in their teens and will soon be entering the workforce. They haven\u2019t been named yet, but I imagine them as Gen Wii or Gen 9-11, based on the world events that influenced them. We\u2019ll see.<\/p>\n<p>I spent extra time identifying the generations because in family businesses, like in government, corporate and not-for-profit organizations, many mistakenly believe that generational differences are exceptionally disruptive. It\u2019s common in my practice to hear one generation complain that a co-worker from a different era isn\u2019t doing something right or taking constructive criticism. Why? Because the constructive criticism is coming from a colleague they perceive as way too young (or too old) to be giving it.<\/p>\n<p>Differences become irritants that can lead to battles that engulf a family business or work team and can ruin their social as well as business life.<\/p>\n<p>I suggest that <span style=\"font-weight: bold;\">the more you understand those who are younger than you (and older than you), the more rewarding your work experience will be<\/span>. Granted, that\u2019s easier said than done. Each of us brings a generational perspective and bias to life and to work. That generational perspective is natural to us in our generation. It represents not only how we see the world, but also how we think others should see the world. It is a kind of &#8220;truth.&#8221;<\/p>\n<h2><span style=\"font-weight: bold;\">Reverse mentoring<\/span><\/h2>\n<p>In spite of how smart I think I am, it has taken me a long time to adjust to all the technology inventions. In order to make the leap into the 21st century, I\u2019ve had to work with several Gen X technology consultants. I truly appreciate their patience, as it eventually gave me the confidence to work with and understand social media.<\/p>\n<p>While I am still not quite there, I am beginning to see the results of the new systems, and it is easier for me to encourage my father-generation clients (those from the traditional and boomer generations) to work with their younger-generation sons and daughters to integrate these new technologies into their lives.<\/p>\n<p>Right now, early baby boomers are beginning to enter their mid-60s, and as late traditionalists who started a business, they are well aware of the prospect of retirement. Many of your organization\u2019s vendor and supplier members may fall into this category.<\/p>\n<p>Within business families and organizational work teams, there seems to be increasing friction between those planning to retire and their children who expect to take the lead.<\/p>\n<p>Boomers formed ideas that cause them to be prone to workaholism and to need more balance between work and family. They tend to base authority on tenure or seniority. And, central to this article, they are often uncomfortable with technology and slow to adjust to it.<\/p>\n<p>On the other hand, boomers\u2019 Gen Y\/millennial children formed perceptions that cause them essentially to &#8220;work to live,&#8221; and they are much more aware of work-life balance than their parents tend to be. They think workaholics &#8220;waste life.&#8221; Gen Y\/millennials grew up with computers, cellphones, iPads and notebooks, and they expect tech companies to innovate even more than they already do.<\/p>\n<p>Based on my training as a psychologist and my experience with thousands of business-family clients, I see that technology has caused a major gap between boomers and their Gen Y children. The technological dynamic of instant and ubiquitous access to the Internet has caused what I would call a great technological divide. More than an issue of access, understanding, training or even accommodation, the generations see this technological gap as a personality issue rather than as an informational issue. The generations are blaming each other, losing trust in each other and even undercutting each other over feelings about the state and use of technology in the world.<\/p>\n<h2><span style=\"font-weight: bold;\">Conclusion<\/span><\/h2>\n<p>The boomer entrepreneur looks at his or her Gen Y adult child and thinks, &#8220;Technology has ruined our capacity to reason and communicate.&#8221; Meanwhile, the Gen Y daughter or son looks at the parents thinks, &#8220;They are totally out of touch with how the world works today.&#8221; Each generation feels disrespected, underutilized, in touch but unrecognized, and misunderstood. Each questions the other\u2019s capability as a personal competency rather than as a technological preference.<\/p>\n<p>In my next installment, we\u2019ll look at ways to resolve this crisis.<\/p>\n<p><span style=\"font-style: italic;\"><a href=\"mailto:tomh@thehublergroup.com?subject=Association Adviser story\">Tom Hubler<\/a> is president of <a href=\"http:\/\/www.hublerfamilybusiness.com\" target=\"_blank\" rel=\"noopener\">Hubler for Business Families<\/a> and a founding member and Fellow of the Family Firm Institute in Boston, a professional organization serving the needs of family-owned businesses. He also serves as an adjunct professor at the University of St. Thomas.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Is technology triggering distrust between generations? What one side may see as common sense, the other may see as a condescending or marginalizing attitude. <\/p>\n","protected":false},"author":60,"featured_media":2769,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31,6],"tags":[351,54,434,196,57],"class_list":["post-2768","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-features","category-technology","tag-association-management","tag-communication","tag-generations","tag-millennials","tag-technology-2"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Technological Divide: Leap or Fall? \u2502Association Adviser<\/title>\n<meta name=\"description\" content=\"Is technology triggering distrust between generations? 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