{"id":11465,"date":"2021-08-17T21:49:44","date_gmt":"2021-08-17T21:49:44","guid":{"rendered":"https:\/\/www.naylor.com\/associationadviser\/?p=11465"},"modified":"2021-08-19T15:23:02","modified_gmt":"2021-08-19T15:23:02","slug":"cybersecurity-town-hall","status":"publish","type":"post","link":"https:\/\/www.naylor.com\/associationadviser\/cybersecurity-town-hall\/","title":{"rendered":"Things That Go \u201cBump\u201d in the Night: A Cybersecurity Town Hall"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Securing your organization&#8217;s digital assets has never been more complicated or essential today. Almost half of attacks are aimed at small and medium-sized organizations, including associations. These attacks cause data and revenue loss. COVID increased risks as everyone started working remotely. What can be done to protect your association against cyber threats? Dan Brandt Lautman, consultant for network systems &amp; support at DelCor Technology Solutions, asked three association executives about the cybersecurity questions that keep them up at night, and how they work to resolve those fears.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">The Business Perspective: Christina Lewellen, MBA, CAE<\/span><\/h2>\n<h3><span style=\"font-weight: 400;\">What keeps CEOs up at night?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">As of August 2021, the pandemic is still happening and changing the way we work. Going from centralized to decentralized opens up a chance for errors. Associations having to spread out their networks when people went remote, as well as relying on additional software or online processes to complete work that would normally be done under one roof opened up more security risks. Associations that were already remote didn\u2019t miss a beat. But the pandemic disrupted others, and resulted in the creation of remote networks that connected everyone and kept them working together.\u00a0<\/span><\/p>\n<p><b>Christina Lewellen, MBA, CAE<\/b><span style=\"font-weight: 400;\">, executive director of the Association of Technology Leaders in Independent Schools, recommends asking your IT team these critical questions about the state of your organization\u2019s cybersecurity:\u00a0<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Have we reviewed our privacy policies in the wake of COVID?<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Many associations are asking these questions in retrospect after shifting to remote work so quickly in 2020. They may be finding that current practices don\u2019t align with traditional association policies. It might be time to update those policies, or time to implement practices that align your team with your management policies.<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Do we really understand what our cyber insurance covers?<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Cyber insurance is still a relatively new form of insurance. What cyber insurance includes differs from company to company. Your policy may not cover current threats that didn\u2019t exist or weren\u2019t common a couple years ago. Make sure you have a knowledgeable broker who knows your needs and crafts a policy that caters to them.<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Do we mandate multifactor authentication?\u00a0<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This is foundational when it comes to security. You can\u2019t get money from an ATM without a PIN. Don\u2019t let hackers attack your infrastructure or get access to your systems without multiple defense mechanisms standing in their way. <\/span><a href=\"https:\/\/www.pingidentity.com\/en\/company\/blog\/posts\/2017\/what-is-multi-factor-authentication-mfa.html\"><b>Multifactor authentication<\/b><\/a><span style=\"font-weight: 400;\"> should not be viewed as an inconvenience but as a standard guard against business interruptions and data loss (which often leads to revenue loss).\u00a0<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>What irritates our staff about technology?\u00a0<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Especially if you\u2019re a larger organization, ask our tech team what irritates the staff about your association\u2019s technology. This will reveal where your inefficient processes are while uncovering the best ways to get your staff to comply with tech security standards. It\u2019s a good bet that if a tech-related process is making the staff mad, they\u2019re not complying as they should. That should be your cue to fix the problem and close up any security gaps.<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>What are other associations doing that we should consider?\u00a0<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Your peers can be a deep source of useful technology security information and best practices.<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>If we did a phishing test, how would we fare?\u00a0<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Phishing is still rampant. Teach your staff to be aware of the hallmarks of a phishing email: fake email address, harmful attachments the sender wants you to open, garbled links that open malware on the recipients\u2019 device. Try sending fake phishing emails to your staff and see who takes the bait. This question isn\u2019t meant to put anyone in a \u2018gotcha\u2019 position but a teaching tool that shows your staff first-hand how easy it can be to fall for a sophisticated phishing scheme.\u00a0<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>What data do we have that we aren\u2019t leveraging?\u00a0<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We have to know what data we have and where it is before we can protect it. Complete a <\/span><a href=\"https:\/\/www.asaecenter.org\/resources\/articles\/an_plus\/2016\/february\/member-surveys-and-beyond\"><b>data map<\/b><\/a><span style=\"font-weight: 400;\"> to better know your business and your data security needs.<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>If we had standing meetings, what info could you provide me?<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">It\u2019s important to have regular opportunities for your stakeholders to go over the good, the bad, and the ugly of your current technology practices. Encourage your IT team to frame security risks in terms of the benefits to the association\u2019s mission.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">The Technology Perspective: Todd Tolbert, CAE<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">CIOs oversee the IT teams that actively research security tools and implement them. <\/span><b>Todd Tolbert, CAE<\/b><span style=\"font-weight: 400;\">, COO\/CIO of VSTI Partners, Inc. explained how an IT team can proactively manage an association\u2019s cybersecurity risk.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">What\u2019s keeping CIOs up at night?<\/span><\/h3>\n<p><b>Update Your Association\u2019s Risk Profile<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Cybersecurity comes down to how much risk you\u2019re willing to take on. What would happen if someone unauthorized gained access to our data? What would we lose? How much harm, and what kind, would happen to our stakeholders? How long would it take to recover?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A risk profile is a statement of the assets an association wants to guard and the consequences that could happen if those assets fall into the wrong hands. It is something the CIO and their team should work with the rest of the executive team, volunteer leaders, and the public relations team. The more perspectives contributing to the risk profile, the more thorough it will be.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Know your risk appetite. How much room can you make for the chance that you\u2019ll be hacked? Are you going to dedicate enough resources to cybersecurity that you\u2019ll never get hacked, or will you meet industry standards which are stringent but generally don\u2019t guarantee 100% defense against the ever-changing attack surface. You will need to decide the balance you\u2019re going to strike between proactive defense and the funds, time and effort that go into your defense.\u00a0<\/span><\/p>\n<p><b>Know About Available Resources for Cyber Security\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Know the services available to associations to secure their systems. If you work with a managed services provider, ask what they can do to protect your organization\u2019s assets as well as the authentication practices they implement to keep unauthorized users out.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Accept that the likelihood of facing a hack is high. People want to work as efficiently as possible. Decide how many resources you\u2019re going to dedicate to cybersecurity knowing that the \u201cattack surface\u201d is now very large with so many association staffs geographically spread out.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Decide what your trade-offs will be. You might decide to keep a VPN for financial information but move to the slightly-less-secure cloud for other data because you need the convenience of anywhere access the cloud offers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><div class=\"boxshadow\"><div class=\"box-inner-block\"><i class=\"tieicon-boxicon\"><\/i>\n\t\t\tQuestions to ask a potential tech security vendor, especially if you are a small association relying upon software as a service vendors:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How critical is the particular service?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What&#8217;s the service level agreement?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Just how secure can you make our data? (How many &#8220;nines&#8221;, 99.9%, 99.99%&#8230;)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What happens if a breach still happens?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Who on the vendor side has access to your data?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Does the vendor have someone responsible for cybersecurity in the C-suite?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These questions are a start. Work with your IT team to develop other questions specific to your association\u2019s needs to ensure a good technology partner-association fit.\n\t\t\t<\/div><\/div><\/span><\/p>\n<p><b>Incident Response:\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s not if, it\u2019s when. The whole organization must know what the next steps are if\/when your association\u2019s systems go down. Have the IT team, working with others, develop a response plan for incidents small and large. Know who will drive it when it needs to be implemented.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Why create a detailed cybersecurity incident response plan? You don\u2019t want to make up a response as you go. Even if you think IT is capable, when things need to happen fast, it\u2019s easier to have a script to follow. Plus, you don&#8217;t want to leave any aspect of your operations out. You want to cover all scenarios. Know who takes ultimate responsibility for the response, and what role everyone will play: calling insurance, your tech vendors, and your bank. In some cases, you\u2019ll want to call the authorities to warn that there is criminal activity going on. They may know of similar incidents happening at other organizations. Your reporting could help stop the source.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Add a post-mortem report to your response plan. You might not face the same situation again, but placing a report in your organization\u2019s official record can inform the response to future similar incidents. A post-mortem report can be useful for future auditing purposes, too\u2014it removes any doubts about discrepancies in your financial records. Consider writing and studying an after-action report as well. Try to find out what the cause was\u2014not to fire anyone, but to uncover the people, processes or technology that led to the breach, and what back doors need to be closed.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">The Operational Operational Perspective: Carlos Cardenas<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">All of this information is great. But once you\u2019ve taken it all in, these are the first steps Carlos Cardenas, director of information technology for the National Board of Certification &amp; Recertification for Nurse Anesthetists, recommends taking at your association.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">What keeps the \u201ctechies\u201d up at night?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">First, make sure your risk assessment plan is up to date. What are your weak areas that you need to protect? What resources do you want to devote to that protection? Choose your highest priorities to work on first.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Enact multi-factor authentication immediately if you don\u2019t already use this for your tech systems. MFA is the single most effective step you can take to protect your data.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Consider the risks of on-premise systems vs. cloud-based. Private networks, or VPNs, are often more secure. But cloud-based systems are more convenient and necessary for remote staffs. There must be a balance between usability and security of your systems. You could set up highly sensitive systems, like an AMS, on VPN and other, less sensitive systems like email on a cloud-based platform.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Look at your tech contracts and examine what they do with your intellectual property. Now is a good time to inventory what data you share with your vendors and what their contracts promise in terms of security. What happens when someone at their company leaves? What are they doing to stay current about security threats and responses? Should they be in charge of your cybersecurity at all? There are companies that specialize in wading off cybersecurity threats. They may be able to protect your organization better than a managed services provider whose main focus is on improving their main product and supplying an excellent user experience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Implement cybersecurity training for everyone in your company. Everyone has a part in securing your organization\u2019s information. Ongoing training is necessary to give your people the tools to smartly navigate technology. Incorporate it into staff meetings, or hold private meetings to give extra help as needed. There\u2019s no need to shame anyone, but it is important that staff members know what to look out for and how to protect the organization.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><div class=\"boxshadow\"><div class=\"box-inner-block\"><i class=\"tieicon-boxicon\"><\/i>\n\t\t\tA related cybersecurity trip for everyone: <\/span><b>Stay away from social media games!<\/b><span style=\"font-weight: 400;\"> Posts that encourage you to share a ton of information about yourself, such as your favorite teacher in high school or the model of your first car may seem like fun, innocent games, but they\u2019re actually getting you to reveal the answers to common online security questions. Don&#8217;t fall for the trap. Reminisce over your childhood best friend\u2019s name and your first pet with your friends in person. \n\t\t\t<\/div><\/div><\/span><\/p>\n<h2><span style=\"font-weight: 400;\">In conclusion<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Multifactor authentication is going to be the best way to start protecting yourself against tech attacks. Brush up on your risk profile and risk tolerance when it comes to your electronic data. Create an incident response plan, because cybersecurity threats will happen to you. Engage all stakeholders with an ability to help protect your organization. And stay vigilant &#8211; the cyber landscape is constantly evolving and new threats crop up every day. The best way to not lose sleep over cyber issues is to stay aware.<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Almost half of cyber attacks are aimed at small and medium-sized organizations. What can your association do to strengthen your cybersecurity?<\/p>\n","protected":false},"author":26,"featured_media":11473,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1662,31,6],"tags":[1701,665],"class_list":["post-11465","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-asae-annual-meeting","category-features","category-technology","tag-asae-2021-annual-meeting","tag-association-technology"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Things That Go \u201cBump\u201d in the Night: A Cybersecurity Town Hall - Association Adviser<\/title>\n<meta name=\"description\" content=\"Almost half of cyber attacks are aimed at small and medium-sized organizations. 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