{"id":10720,"date":"2020-10-14T19:51:22","date_gmt":"2020-10-14T19:51:22","guid":{"rendered":"https:\/\/www.naylor.com\/associationadviser\/?p=10720"},"modified":"2020-11-03T21:14:31","modified_gmt":"2020-11-03T21:14:31","slug":"4-google-analytics-goals-every-association-must-track","status":"publish","type":"post","link":"https:\/\/www.naylor.com\/associationadviser\/4-google-analytics-goals-every-association-must-track\/","title":{"rendered":"Google Analytics for Associations: The 4 Analytics Goals Every Association Must Track"},"content":{"rendered":"<section class=\"module wf-load\">\n<div class=\"row\">\n<div class=\"columns xlarge-9\">\n<div class=\"box info aligncenter\"><div class=\"box-inner-block\"><i class=\"tieicon-boxicon\"><\/i>\n\t\t\tRegister now for &#8220;<a href=\"https:\/\/us02web.zoom.us\/webinar\/register\/1216032292070\/WN_Fqp9scCNQHyUepdLjkLadQ?utm_source=partner&amp;utm_medium=forum&amp;utm_campaign=building_your_2021_communications_plan\">Building Your 2021 Communications Plan<\/a>,&#8221; a <a href=\"https:\/\/us02web.zoom.us\/webinar\/register\/1216032292070\/WN_Fqp9scCNQHyUepdLjkLadQ?utm_source=partner&amp;utm_medium=forum&amp;utm_campaign=building_your_2021_communications_plan\">free webinar<\/a> hosted by Mighty Citizen on November 10, 2020 that will show you everything you need to put in your 20201 member communications plan, including how to:<\/p>\n<ul>\n<li>Set goals that bring value<\/li>\n<li>Define activities and tactics for your goals<\/li>\n<li>Identify key audiences<\/li>\n<li>Manage your plan throughout the year (no matter what it brings!)<\/li>\n<\/ul>\n<p><a href=\" https:\/\/links95.mixmaxusercontent.com\/594acbef99ef2f104c554ce1\/l\/cyceiWueo3uyiw3Kx?messageId=nQcKqT6so54tUUhzG&amp;rn=gIrJXYsNEI5xGbltkI&amp;re=gIt92YuI3bslXYuB0ayFGbjtmI&amp;sc=false\" target=\"_blank\" class=\"shortc-button medium orange\">Register for this free webinar!<\/a><\/p>\n<p>\n\t\t\t<\/div><\/div>\n<p>Every marketing team has an objective. You\u2019re trying to draw your visitor\u2019s attention\u00a0<em>somewhere\u00a0<\/em>to do\u00a0<em>something<\/em>, be it a membership sign-up, an event, an online training, or otherwise. There are many different types of goals.<\/p>\n<p>Setting up goals in Google Analytics gives you insight into your audiences,\u00a0<a href=\"https:\/\/www.mightycitizen.com\/insights\/tools-and-training\/website-performance-guide-for-associations\/?utm_source=AssociationAdviserwebsite\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>your website performance<\/strong><\/a>, and your performance as a marketer. And tracking the\u00a0<em>right\u00a0<\/em>goals? Well, now you\u2019re just showing off.<\/p>\n<p>Associations balance conferences, event planning, member recruitment and retention, education, and advocacy, and the\u00a0<strong><a href=\"https:\/\/www.mightycitizen.com\/insights\/articles\/the-best-association-websites-weve-seen-in-2019\/?utm_source=AssociationAdviserwebsite\" target=\"_blank\" rel=\"noopener noreferrer\">best association websites<\/a><\/strong>\u00a0handle it all. Every association\u2019s mission is different; your association\u2019s top goals should be obvious both on your website and in your Google Analytics account.<\/p>\n<p>What are the things you want your visitors to do on your website? If you haven\u2019t identified these website goals and tracked them in Google Analytics to determine when, where, by whom, and how often they\u2019re occurring, you\u2019ll never know how your website is truly performing.<\/p>\n<div class=\"box note\"><div class=\"box-inner-block\"><i class=\"tieicon-boxicon\"><\/i>\n\t\t\t<\/p>\n<h3>Join Mighty Citizen and Association Forum for The Mighty Associations Marketing Conference!<\/h3>\n<h4>Oct. 21 &amp; 22, 2020<\/h4>\n<p>This year, communicators are performing their roles through the lens of a global pandemic. This brings plenty of new challenges for attracting and retaining members, maintaining engagement, and staying relevant in this new landscape. This two half-day conference is designed for senior-level marketers and communicators who want to learn how to increase their results in a year that they couldn\u2019t have planned for. Through our hands-on sessions, you\u2019ll leave with:<\/p>\n<ul>\n<li>An actionable outline for building your 2021 communications plan<\/li>\n<li>Bright ideas and tactical tips to make your content work as hard as possible for you<\/li>\n<li>Quick fixes to improve the performance of your website<\/li>\n<li>New connections with professional peers<\/li>\n<\/ul>\n<p><a href=\" https:\/\/www.associationforum.org\/events\/association-marketing-conference\" target=\"_blank\" class=\"shortc-button medium blue\">Find Out More<\/a><\/p>\n<\/div>\n<div class=\"columns xlarge-9\">\n<p>\n\t\t\t<\/div><\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"module\">\n<div class=\"row\">\n<div class=\"columns xlarge-9 \">\n<h2 id=\"what-are-google-analytics-goals\">What are Google Analytics goals?<\/h2>\n<p>A Google Analytics goal is any action someone takes on your website that your organization considers a conversion (a win!). For associations, the most important and popular goals include:<\/p>\n<ul>\n<li>Membership signups<\/li>\n<li>Membership renewals<\/li>\n<li>Learning registrations (in-person and virtual conferences)<\/li>\n<li>Use of e-learning resources<\/li>\n<\/ul>\n<p>It\u2019s ideal to have between three and five goals set up in your Google Analytics account so you can see how many of your website visitors are completing each of the above actions, and what pages of your website are driving them to do so. That percentage of total users who complete at least one of your specified goals is your website\u2019s conversion rate.<\/p>\n<p>If you\u2019re ready to go ahead and set these up now,\u00a0<a href=\"https:\/\/www.mightycitizen.com\/insights\/articles\/how-to-set-up-destination-goals-in-google-analytics\/?utm_source=AssociationAdviserwebsite\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>here\u2019s how to set up<\/strong>\u00a0<strong>destination goals<\/strong><strong>\u00a0in\u00a0<\/strong><strong>Google Analytics<\/strong><\/a>.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"module \">\n<div class=\"row\">\n<div class=\"columns xlarge-9\">\n<h2 id=\"what-google-analytics-goals-should-an-association-track\">What Google Analytics Goals Should an Association Track?<\/h2>\n<p>As an association, you\u2019ll likely want to focus on some or all of these Google Analytics destination goals:<\/p>\n<h3><strong>1. Membership Sign-ups<\/strong><\/h3>\n<p>Members are the lifeblood of associations. If you don\u2019t know how many members are signing up and where they\u2019re coming from, you\u2019re missing a huge opportunity to attract more. This may be the most important destination goal you track! To track membership sign-ups as a Google Analytics goal is simple; all you need is a thank you page or confirmation page with a unique URL that people land on after completing a membership application or form submission. By creating unique thank you pages for users to land on after participating in each unique form of engagement, you can track which activities are the most popular and determine why.<\/p>\n<h3><strong>2. Membership Renewal<\/strong><\/h3>\n<p>Associations have two major audiences: prospective members and existing ones.\u00a0<strong><a href=\"https:\/\/www.mightycitizen.com\/insights\/articles\/association-web-design-has-a-membership-problem-heres-how-to-solve-it\/?utm_source=AssociationAdviserwebsite\" target=\"_blank\" rel=\"noopener noreferrer\">Your website can\u2019t prioritize both<\/a><\/strong>. Existing members often take a backseat, but it\u2019s just as important to track your goal completions for that audience so you can make the adjustments that strengthen user experience. If prospective members take priority, and membership renewals are a secondary call to action (CTA) to new member sign-ups, you need to understand what\u2019s driving renewals to create a well-oiled machine.<\/p>\n<p>Again, to set this up as a destination goal, your visitors will have to complete the specific action of renewing before visiting the goal URL.<\/p>\n<h3><strong>3. Learning Registrations\u00a0<\/strong>(in-person and virtual conferences)<\/h3>\n<p>Typically, associations have robust year-round event schedules. There are conferences, chapter meetings, trainings, advocacy days, and other educational opportunities. If your organization puts on even one of these event types, you should be tracking registrations as goal completions. How else will you determine which marketing campaigns are filling seats?<\/p>\n<p>Now, this is where things can get tricky. Often, associations use third-party services for event registration. That means you may not always have direct control over the user experience, and most importantly, the confirmation page. Fret not! Most of the third-party services will integrate with Google Analytics (so you have no excuse!). This might require either reaching out to your third-party event service or searching Google for help.<\/p>\n<h3><strong>4. E-Learning<\/strong><\/h3>\n<p>Does your association provide resources online? Whether people pay for these or they\u2019re able to download them for free, you should consider gating your content (requiring an email address in exchange for the content). This not only allows you to track who is accessing your content but also gain their email address so you can work to build a relationship with them.<\/p>\n<p>The greater strategy here is to drive every visitor to achieve all four types of goal completions\u2014at least once! That means thinking comprehensively about your goals and your website flow. What\u2019s the easy, non-committal request that can set you up now for the bigger requests later? Lead with that. Aim for consistency across the experience. Your users should feel a certain cohesiveness when advancing from one request to the next. Example:<\/p>\n<ol>\n<li><em>Sign up for our webinar about what it means to be a member of the National Silly Dance Moves Association.<\/em><\/li>\n<li><em>Submit your best silly dance move using our online form for a chance to win free membership for life!<\/em><\/li>\n<li><em>You didn\u2019t win the contest, but you should still become a member.<\/em><\/li>\n<li><em>Your membership is set to expire. Time to renew, you dancing machine!<\/em><\/li>\n<\/ol>\n<p>You don\u2019t need to set up a million different goals. Please don\u2019t! Condense it down to the few that actually show value. The goals you choose should directly ladder up to your business objectives. You can even assign a monetary value to goal completions in Google Analytics to see exactly how much money each webpage, and your website at large, is bringing into your organization. If you can do this, it\u2019s easier to request a budget increase for website updates and more marketing later.<\/p>\n<p>Feeling ready to jump in?\u00a0<strong><a href=\"https:\/\/www.mightycitizen.com\/insights\/articles\/how-to-set-up-destination-goals-in-google-analytics\/?utm_source=AssociationAdviserwebsite\" target=\"_blank\" rel=\"noopener noreferrer\">Here\u2019s how to set up destination goals in Google Analytics<\/a><\/strong>.<\/p>\n<p><em>This article was originally\u00a0<strong><a href=\"https:\/\/www.asaecenter.org\/resources\/articles\/an_plus\/2020\/june\/four-analytics-goals-every-association-should-track\/?utm_source=AssociationAdviserwebsite\" target=\"_blank\" rel=\"noopener noreferrer\">published for ASAE<\/a><\/strong>.<\/em><\/p>\n<\/div>\n<div class=\"clear\"><\/div><div class=\"author-info row\"><div class=\"col col-3\"><img decoding=\"async\" class=\"author-img\" src=\"https:\/\/www.naylor.com\/associationadviser\/wp-content\/uploads\/sites\/2\/2020\/02\/Jarrett-Way-Mighty-Citizen.jpg\" alt=\"\" \/><\/div><div class=\"col col-9\"><div class=\"author-info-content\"><h3>About The Author<\/h3>\n\t\t\tTo Jarrett, writing is cathartic\u2014so it was no surprise when he ended up in journalism school at the University of North Texas. There, he managed and contributed to a handful of online publications while learning the ins and outs of strategic communications and public relations.\u00a0Post-graduation, Jarrett spent four years consulting and diving into the world of content marketing and digital strategy for an international nonprofit membership organization. Grind City could only keep a Texan away for so long before Jarrett moved to Austin to tell the story of Mighty Citizen. Reach him at <a href=\"mailto:jway@mightycitizen.com?subject=Who Should Be on your Content Squad Association Adviser\"><strong>jway@mightycitizen.com<\/strong><\/a>.\n\t\t\t<\/div><\/div><\/div>\n<p>&nbsp;<\/p>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Setting up Google Analytics goals gives you insight into your association&#8217;s audiences,\u00a0your website performance, and your performance as a marketer. Here&#8217;s how.<\/p>\n","protected":false},"author":228,"featured_media":10722,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31,12,6],"tags":[333],"class_list":["post-10720","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-features","category-marketing-communications","category-technology","tag-google-analytics"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Google Analytics for Associations: The 4 Analytics Goals Every Association Must Track - Association Adviser<\/title>\n<meta name=\"description\" content=\"Setting up Google Analytics goals gives you insight into your association&#039;s audiences and website performance, &amp; your performance as a marketer. 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