Social Media’s Impact on Association Member Service
We reached out to a nationwide cadre of new media experts last week to take their pulse on why its so important for associations to get up to speed on social networking.
By Hank Berkowitz
We reached out to a nationwide cadre of new media experts last week to take their pulse on why its so important for associations to get up to speed on social networking.
By Hank Berkowitz
Cutting your communications costs is not a long-term strategy for revenue growth or member retention. Smart organizations are consulting with readers and advertisers before integrating their member communications.
By Charles Popper
Members are more distracted than ever, and they’re only going to be more so in the years ahead. Members simply have more access to more information. When you couple low-cost, high-speed access to information with the current business environment, you can see that competition for your member communications is tough.
If you’re over a certain age, you might remember a famous Groucho Marx comedy routine featuring the punch line: “I wouldn’t join any club that would have me as a member.” Some would say that’s how cynical Generation X and Y’ers perceive “Young Professionals” initiatives that associations launch in hopes of wooing them. But, despite a host of economic, technological and demographic challenges facing the not-for-profit world, many associations are maintaining their membership bases—if not growing them—thanks to their ability to adapt to changing times.
For many associations, the push to modernize has never felt more urgent. Faced with declining member engagement, shifting expectations, and increasing pressure to prove value, digital tools often seem like the fastest path forward. From AMS platforms to engagement apps and data dashboards, the promise is clear: more efficiency, more insight, more connection. But for […]
Association Management Software (AMS) is a game-changer for associations looking to streamline operations, enhance member engagement, and grow revenue. However, many associations hesitate to fully embrace an AMS due to outdated perceptions or misconceptions. Let’s break down some of the most common myths and uncover the real facts about AMS that could transform how your […]
The 2024 Association Benchmarking Report highlights a critical insight: data and strategy teams are the most understaffed areas in associations, with nearly half of respondents reporting a lack of resources to effectively leverage data. This gap presents a significant challenge. Data isn’t just numbers—it’s a roadmap to understanding member needs, driving strategic decisions, and uncovering […]
As 2024 draws to a close, the association world stands at the crossroads of reflection and anticipation. This past year brought both challenges and opportunities, shaping how associations engage members, generate revenue, and leverage technology. As we step into 2025, the trends emerging offer a glimpse into an evolving landscape that prioritizes innovation, adaptability, and […]
In the association world, events aren’t just scheduled activities—they are the pulse that drives engagement, growth, and innovation. As associations strive to offer value beyond membership dues, events provide the platform where community, learning, and networking collide in powerful ways. To understand the true impact of events, we need to look beyond the surface. What […]
It’s our moment to set new hybrid norms for how associations connect with members. Erica Dhawan explains the 4 Laws of Connectional Intelligence.