Print - Client Support

Over 90% of our association clients remain with us year after year.

Our exceptional customer service has paved the way to many successful, long-term partnerships throughout the years. Once you realize just how easy it is to take advantage of Naylor’s full-service publishing capabilities, a project team will be assigned and you become their top priority.

This dedicated group of association publishing specialists includes:

• Publisher
• Editor
• Marketing & Research Associate
• Sales Manager
• Project Manager

Each phase of the project is thoughtfully planned out and executed. Safeguards to guarantee quality include:

• Kick-off meeting to discuss details and priorities specific to your association
• One-on-one access to any member of the project team at any time
• Hardcopy or digital proofs for your final approval
• Quality inspection by our in-house quality assurance group
• Advance copies of your publication are delivered to you before being released for distribution to your audience.

If you know of anyone who was not satisfied with the customer service they received when working with Naylor, we would like to hear about it. Please contact us with the details, and a client support specialist will be in touch.