Contact Timberlake’s Client Support by calling 703-591-4232 extension 6, or by emailing support@membershipsoftware.org.

Live-person support is available by phone 24/7.

Timberlake’s Online Support Portal is available at support.membershipsoftware.org. Clients must be logged in to the admin side (Tops) first to access.

In 2016, Timberlake will be observing the following holidays. Regular support will be unavailable on these days. After hours support will be available for urgent issues:

Christmas Eve (December 23, 2016)
Christmas Day (December 26, 2016)
New Year’s Day (January 2, 2017)

In 2017, Timberlake will be observing the following holidays. Regular support will be unavailable on these days. After hours support will be available for urgent issues:

MLK Birthday (January 16, 2017)
Memorial Day (May 29, 2017)
Independence Day (July 4, 2017)
Labor Day (September 4, 2017)
Thanksgiving (November 23, 2017)
Day After Thanksgiving (November 24, 2017)
Christmas Eve (December 25, 2017)
Christmas Day (December 26, 2017)
New Year’s Day (January 1, 2018)